We have a form on our website that submits e-mails to an e-mail address that is a Distribution List on our Exchange. These e-mails keep getting put into the Junk E-Mail folders of the recipients in this distribution list.
I tried adding the Distribution List e-mail address to our Safe Recipients List in Outlook combined with a Rule that says "Apply this rule after the message arrives; sent to 'Distribution List'; move it to the 'Web Form' folder; and stop processing more rules" and made it the first rule in the list. Even after all of this, these messages are still going to Junk E-Mail.
Is there a Transport Rule on the server side I could put in to not junk process messages sent to this Distribution List? My thinking is with the Transport Rule in place to bypass junk mail processing, THEN the Outlook Rule will work correctly. I'm not sure what else to do other than turn off their Junk Mail Filtering in Outlook, but I'm really not OK with doing that. Any ideas, thoughts, comments are much appreciated.
Thanks all!
More info: The web form requires the user to input their e-mail address so they can receive a confirmation of the information submitted to us. The website inserts their e-mail address as the sender in the e-mail message itself. I have to wonder if that's part of the problem because our web server is not going to appear to be from whatever user's domain is submitting the form.