I'm in the process of attempting to simplify contact management in one of our business units. We have some functionality that integrates with Active Directory, specifically Caller ID lookups by our Asterisk PBX. We also require functionality that is only available from Outlook contacts, specifically populating a dialing application (ADAT) with telephone details but also the ease with which a shared contacts folder can be maintained by end users.
Is there a way for a shared contact folder in Outlook to synchronize with an address list in Exchange?
Is there a better way to accomplish what we've set out to do?
Is there a better dialer application that supports TAPI and / or integrates with Asterisk?
Thanks all!